Complaint Process

A message from the Chief….

The Avon Police Department is dedicated to protecting the rights of all community members, regardless of race, age, sex, nationality, religion or political preference. We consider the protection of individual rights to be of extreme importance and for that reason, we have established safeguards within our department to discourage abuses of authority by police employees. Complaints relating to police employee abuses are taken very seriously and are carefully investigated. If any citizen feels a police employee has acted in a manner which is abusive or unprofessional, I urge you to report the matter to a police supervisor.

Greg Daly
Chief of Police

When should you complain?

You should contact the department whenever you witness behavior by any department member which is a violation of town, state, or federal law, involves the excessive use of force, or involves discourteous or abusive treatment.

How do you file a complaint?

Generally, complaints are filed through the supervisor of the member involved. If the immediate supervisor is unavailable, another supervisor may take the complaint.

What is the complaint procedure?

After the supervisor has interviewed all parties involved, the disposition will fall into one of the following categories:
  • Sustained – There is substantial evidence to prove the allegation.
  • Not Sustained – There is insufficient evidence to prove or disprove the allegation.
  • Unfounded/Exonerated – The allegation is false or the incident occurred but was lawful and proper.
  • Policy Failure – The allegation is true but the member followed policy. The policy is examined and if necessary, modified.

What is the disciplinary process?

If the complaint is sustained, disciplinary action may be taken which consists of one of the following measures:
  • Verbal Reprimand
  • Written Reprimand
  • Suspension
  • Demotion
  • Dismissal
In addition, the employee may receive counseling and, where appropriate, training to correct deficiencies.

What you will be told?

After the thorough investigation of the complaint, the employee’s supervisor will promptly contact you. You will be advised of the findings; however, Colorado law does not permit us to tell you about the disciplinary action taken against an employee.

Responsibility – Ours and Yours...

The Police Department views all citizen complaints against its employees very seriously and actively pursues investigations into misconduct. For this reason, you must ensure that your complaint is based on fact and that you have provided us with all the facts to the best of your ability. If you intentionally make a false report to this department you could face criminal and/or civil legal proceedings.

We would appreciate hearing from you when we have provided you with commendable service too!