Avon employees know that we work for a monopoly with no competitor businesses
offering the same comprehensive services that we currently provide. We are keenly aware that each function of the
Town can be outsourced to a private sector business or to another governmental agency. It is this “competitive” awareness, which
causes us to be highly efficient and effective in our work and in the
expenditure of Town resources. We are
confident that we are the most qualified and cost effective provider of
municipal infrastructure and services.
our competitive position through a culture of strong values and consistently high
VALUES: I, as a member of the
Town of Avon team, fully understand and successfully practice these high
ethical values and behaviors:
Accountability – I am known for my candor and directness. I am quick to admit my mistakes. I am self-disciplined, self-aware and
critically reflective for self-improvement. I am truthful, honest, and candid and expect
the same from others.
Integrity & Communication
– I fully support open and transparent communication of information and ideas
and, therefore, do not rely upon, promote or participate in innuendo, rumors or
gossip. I treat people with respect and
act with the utmost integrity in all situations. I honor confidential information and am
disciplined with that privilege. I am a
skilled listener so I can better understand and react appropriately. I am poised in stressful situations.
Courage – I am
willing to express my individual opinion, in a respectful and professional
manner, even when it challenges the acceptable norm. I question actions inconsistent with our
culture and values. My ideas and
comments are expected to add value to decisions.
Passion – I inspire
others with my drive for excellence and exemplify the practice of kindness and
compassion. I care intensely about
Avon’s success and readily celebrate gains. I am proud to represent the “Heart of the Valley” while I strive to be
better than I was yesterday.
Judgment – I make
wise decisions and can think strategically despite uncertainty. I can state clearly what I am doing and the
benefit of the work. As I gain knowledge
and experience, I am granted greater freedom in decision-making.
Diversity – I embrace
and appreciate that each person brings his or her own ideas, experiences,
culture, knowledge, skills and opinions to interactions. I build a stronger organization by engaging
this diversity. I do not discriminate
and do not tolerate discriminatory behavior in others.
PERFORMERS: We employ high performers in every position
because we know talented, innovative high performers accomplish more, make fewer
errors, and do not require a plethora of rules and procedures or layers of
approvals to do his or her job exceptionally well. High performers are leaders of the workplace
culture, scrupulously honest and genuinely committed to helping each other to
be great. They are respected and learn
from each other. As a high performing employee,
I consistently demonstrate:
Collaboration – I am
important to the thinking and decision-making process and the work done. I insist on inclusivity and work hard to
break down barriers for the best ideas. I
recognize that collaboration may take more time and brings forth a variety and
diversity of ideas and viewpoints, which are needed to ensure that the right
decisions are made. I am given the
context in which to work and to participate in decision-making. I collaborate across departments and have a
sense of shared responsibility.
Camaraderie – I am
responsible for the enjoyable, friendly, interconnected atmosphere and good-humored
tone of the workplace. I have a key role
in ensuring that my peers want to be at work every day. I am always approachable, polite and
well-mannered. I express genuine
gratitude to my peers and others for the work and privileges provided through
my employment. I do not create conflict
through my behavior. I know that
situations outside of work legitimately influence moods and attitudes, but I
leave these outside impacts at the door. I bring my best energy and spirit into work.
Work Ethic – I
accomplish amazing amounts of important work each day. I am known for valuable results and my colleagues
can always rely on me. I am
self-motivated and highly disciplined. I
am efficient and productive with sustained top-level work.
& Innovation – I am an eager learner. I am attentive and can discover practical
solutions to difficult problems. I think
in a manner that sees better approaches that prove useful. I take pride in minimizing complexity and
finding ways to simplify processes so the work of the town is performed without
Selflessness – My ego
is not my amigo. I seek what is best for
Avon, rather than what is best for my division or myself. I identify inefficiencies and I promote a more
productive workplace. I make time to
help colleagues and see how I can be helpful when and wherever I can. I am responsible for the unity of our
employees and work towards the ultimate success of myself, my co-workers and
Authority & Risk-taking – As I learn my job and invest in my own growth, I
am granted greater freedom to make decisions in the work and manner of work
done. I recognize written rules and
procedures, but I am encouraged to make independent decisions. I am pleased to
belong to a culture that is committed to training, contextual understanding and
support for measured risk-taking so that new approaches can be tested. Supervisors articulate and inspire around strategies
and expected results.
FOR PERFORMANCE: We are honest about only employing talented
and high performing individuals.
Development – We foster professional development. We are committed to paying the highest
competitive “top-of-the-range” salary within the first five years of employment. However, employees understand that unforeseen
events can occur and salaries may become tied to these events; this can affect
the rate at which “top-of-the-range” salaries are implemented. Some positions will see greater financial
gains depending on these markets. The
market analysis is done on an annual basis.
Promotion – We only retain employees who we know we would fight to keep, if
they were offered another similar job elsewhere. We understand and support someone
leaving Avon for an opportunity that we could not offer him or her. Promotions into management only happen when
there is a need for a management position and the person being promoted is a
superstar in his or her current position.
self–reflecting, dynamic organization, we are committed to continuously
reviewing our culture to ensure that we maintain our strong values, high
performance and competitive pay.
STRONG VALUES - HIGH PERFORMERS - PAY